Shipping Policy
Effective Date: May 5, 2026 · Last Updated: May 13, 2026
1. Where We Ship
Nexura Labs ships to addresses within the United States only, including all 50 states, Washington D.C., and U.S. territories. We do not ship internationally at this time. We do not ship to freight forwarders, P.O. boxes are accepted but may extend transit time, and APO/FPO addresses are accepted via USPS.
2. Processing Time
Orders placed before 2:00 PM Eastern Time on a business day (Monday–Friday, excluding U.S. federal holidays) typically ship the same day. Orders placed after the cutoff or on weekends/holidays ship the next business day.
3. Shipping Methods and Rates
We ship via USPS Priority Mail with tracking included on every order. Estimated transit times are 2–5 business days within the contiguous United States; Alaska, Hawaii, and U.S. territories may take longer.
- Standard shipping: $14.99 flat rate.
- Free shipping: on all orders over $200 (subtotal before tax).
Rates and methods may change in the future. The rate displayed at checkout is the rate that applies to your order.
4. Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can also view the status of any order in your account at /my-account/. Tracking is updated by the carrier and may take up to 24 hours to show movement after the label is created.
5. Packaging
All lyophilized peptide compounds are packaged in protective, discreet outer packaging. Vials are cushioned to minimize transit shock. Packaging contains no markings indicating the contents. We do not ship cold-chain or refrigerated; lyophilized peptides are stable at room temperature for the duration of typical USPS Priority transit.
6. Address Accuracy
You are responsible for the accuracy of the shipping address you provide. Orders returned to us due to an incorrect or undeliverable address are subject to the terms of our Refund & Returns Policy. To change a shipping address after placing an order, email support@nexuralabs.co immediately; we cannot redirect a package once it has shipped.
7. Lost, Stolen, or Damaged Packages
Title and risk of loss pass to you on delivery to the carrier. Lost-in-transit, stolen, or damaged packages are addressed under our Refund & Returns Policy. Please document any visible packaging damage with photos before opening and contact us within 48 hours.
8. Sales Tax
Sales tax is calculated at checkout based on your shipping address and applicable state and local rates. Tax-exempt research institutions: please email support@nexuralabs.co with a valid resale or exemption certificate, and we will refund the tax post-order.
9. Questions
Email support@nexuralabs.co with any shipping questions. We respond within one business day.
